Digital City Printing: Terms of Sale, Return, and Refund Policy

Effective Date: January 12, 2026

1. Preamble, Corporate Structure, and Acceptance of Terms

This Terms of Sale, Return, and Refund Policy (the “Policy”) constitutes a binding, valid, and legally enforceable agreement between Right Business Management LLC, a New York limited liability company owning and operating under the registered trade name “Digital City Printing”, and the purchasing entity or individual executing an order (“Client,” “you,” or “your”). By placing an order, submitting digital assets, or approving a print proof with the Company, the Client expressly acknowledges, warrants, and agrees that they have read, understood, and unreservedly consent to be bound by all terms, conditions, covenants, and limitations of liability set forth herein.

2. Custom Manufacturing and Absolute No-Return Policy

The Client acknowledges that all products, goods, and materials produced by the Company are completely custom-manufactured commercial products created according to the unique specifications, dimensions, substrates, and digital artwork provided by the Client. Consequently, standard consumer retail return policies, cooling-off periods, and statutory cancellation rights are strictly inapplicable. The Company maintains a strict no-return, no-refund, and no-exchange policy. No refunds, credits, or reprints shall be issued for instances of buyer’s remorse, changes of mind, market fluctuations, or projects that are canceled or rendered obsolete after production setup or printing has commenced.

3. Proofing, Technical Approvals, and Client Production Liability

3.1. Proof Approval as Final Authorization

The Company may provide digital (PDF) or physical hard-copy proofs prior to initiating full-scale production. The Client’s explicit approval (via email, written signature, or electronic portal) or implied approval (proceeding with payment or instructing production to move forward) constitutes an absolute, final, and irrevocable authorization to manufacture the goods exactly as shown in the proof.

3.2. Excluded Formatting and Content Defects

Following proof approval, the Client assumes total and exclusive liability for the final output. The Company shall bear no financial or legal responsibility, nor shall it issue refunds, credits, or complimentary reprints, for any errors inherent to the Client’s provided files or approved proofs. Excluded defects include, but are not limited to:

• Typographical errors, misspellings, grammatical omissions, or incorrect contact data such as telephone numbers, addresses, digital links, QR codes.

• Low-resolution, blurry, or pixelated imagery; improper embedded color profiles.

• Incorrect file setup, including missing crop marks, insufficient bleed boundaries, safety zone violations, or improper orientation.

• Structural folding errors arising from inaccurate template compliance or layered transparency, trapping, and overprint issues originating from the Client’s digital assets.

4. Commercial Color Matching and Production Tolerances

4.1. Inherent Color Transformations

The Client acknowledges that exact color replication is technically impossible due to the fundamental differences between digital display calibration (RGB emissive light spectrum) and commercial manufacturing equipment (CMYK subtractive pigment spectrum, high-capacity offset inks, and dry or liquid digital toners). Variations in substrate composition, paper brightness, absorption rates, textures, and post-print coatings (such as laminate, aqueous, or UV finishes) inherently alter final color appearance.

4.2. Hard-Copy Proofing Requirements

Unless the Client explicitly requests, funds, and executes a formal, physical hard-copy press proof calibrated precisely to the targeted production line, the Client agrees that standard commercial variations shall apply. Minor color shifts, density fluctuations, and contrast differentials falling within industry-standard commercial printing tolerances shall not constitute a manufacturing defect, breach of contract, or performance failure. Such variations are strictly ineligible for refunds, reprints, chargebacks, or legal disputes.

5. Mandatory Claim Submission Protocols and Deadlines

5.1. Strict 24-Hour Notification Window

The Client is under a strict legal duty to inspect all delivered or collected goods immediately upon receipt. In the event that the Client identifies a verifiable manufacturing error entirely caused by the Company (e.g., mechanical trim failures, catastrophic ink smudging, severe registration misalignment, or total omission of a contractually agreed finish), the Client must submit a formal, written defect claim to the Company’s Customer Service Department within twenty-four (24) hours of the documented delivery timestamp or counter pickup execution.

5.2. Irrevocable Waiver of Claim

Failure to issue a formal, compliant written notification within the strict 24-hour timeframe shall constitute an absolute, unconditional, and irreversible acceptance of the goods by the Client. Upon expiration of this 24-hour window, the Client completely releases the Company from all liability, and any subsequent claims for defects, economic damages, refunds, or replacement production are completely barred and waived.

6. Evidence, Remediation, and Exclusive Remedies

6.1. Inspection Verification and Material Return

To activate a timely claim evaluation, the Client must provide comprehensive digital photographic or videographic evidence documenting the alleged defects. The Company retains the exclusive, absolute right to demand the physical return of 100% of the printed materials in their original packaging to our production facility for physical quality auditing within seven (7) business days. The Client shall bear all logistical costs of return shipping unless expressly waived in writing by Company management.

6.2. Exclusive Remedy Limitations

If, upon inspection, the Company’s quality assurance team determines that a material manufacturing defect exists, the Company’s sole and exclusive obligation under this agreement shall be to either:

• (a) Reprint the defective portion of the order within a standard production timeline, or

• (b) Issue a prorated or full credit or refund corresponding strictly to the defective portion.

The selection of the remedy (reprint vs. refund) rests within the sole and absolute discretion of the Company. Under no circumstances shall any financial remedy exceed the original quantity ordered or the original net dollar amount paid by the Client to the Company for the specific line item in dispute.

7. Order Modification and Cancellation Clauses

7.1. Pre-Production Modifications

Orders may only be canceled or modified for a full refund prior to the allocation of raw materials, final proof approval, or the execution of pre-press engineering (such as digital file ripping or plate setting).

7.2. Active Production Status

Once an order has transitioned into active production status—defined as the initiation of digital asset processing, plate imaging, substrate cutting, or press setup—the order becomes completely non-cancelable, non-modifiable, and non-refundable. At this stage, labor, machine time, and specialized raw materials have been irretrievably consumed, and the Client remains fully liable for the complete contractual balance.

8. Commercial Production Volumetric Tolerances

In accordance with standard commercial printing practices, all high-volume production orders are subject to a manufacturing quantitative tolerance of plus or minus ten percent (10%) of the total quantity requested. The Company shall bill the Client exclusively for the exact quantity delivered within this variance threshold. Deliveries falling short within this standard tolerance margin do not constitute a breach of contract, material non-performance, or failure of consideration, and shall not entitle the Client to a reprint. In the event of an under-run within the 10% margin, the Company shall issue a prorated credit matching the precise quantity omitted.

9. Shipping, Logistics, Turnaround, and Passing of Risk of Loss

9.1. Transfer of Risk and Title

All sales are executed Ex Works (EXW) from the designated production facility. Risk of loss, physical title, and total liability for the safety and preservation of all printed materials pass completely to the Client the moment the Company transfers the completed goods to any third-party shipping carrier (including but not limited to UPS, FedEx, DHL, USPS, or private freight couriers).

9.2. Logistics Disclaimer

The Company acts strictly as an agent for the Client when coordinating logistics and shall not be held contractually or tortiously liable for any transit delays, weather disruptions, missed event deadlines, delivery misroutings, packaging damage, or total cargo loss caused by third-party shipping entities. All initial shipping, handling, and logistics coordination fees are completely non-refundable.

9.3. Production Timelines, Client Approvals, and Delays Disclaimer

• Estimated Timelines: The Client expressly acknowledges that all stated production turnarounds, delivery windows, and completion dates are good-faith commercial estimates only, and do not constitute firm, guaranteed contractual deadlines.

• Impact of Late Approvals and File Errors: Any delay in the Client’s execution of proof approvals, submission of corrected digital assets, or resolution of file formatting errors will automatically void any previously discussed or estimated delivery dates.

• Press Breakdowns and Software Interruptions: The commercial manufacturing process involves complex automated software and high-capacity precision mechanical equipment. In the unexpected event of a localized press breakdown, software corruption, file processing error, or mechanical failure, the Company will employ commercially reasonable, best efforts to remediate the disruption and complete the project as swiftly as possible.

• No Right to Withhold Payment: The occurrence of a production or delivery delay—regardless of whether it stems from a mechanical malfunction, technical software error, or a delayed Client approval—shall under no circumstances entitle the Client to cancel the order, reject the physical delivery of the goods, or withhold, discount, or refuse payment of the contractually agreed balance.

• Completion with Approval Constitutes Total Acceptance: If a project experiences a delay and the Client explicitly or implicitly authorizes the Company to proceed with manufacturing to completion, the delivery and receipt of those completed custom-printed materials shall constitute a full and absolute fulfillment of the contract. The Client remains 100% financially liable for the full invoice amount, and completely waives any right to claim financial damages, discounts, or refunds based upon the timing of the delivery.

10. Direct Mail, Logistics, and Postal Allocation Services

For all projects involving direct mailing, data processing, list optimization, or postal distribution services, the Client acknowledges that all postage fees are strictly non-refundable. Postage funds must be cleared and paid in full prior to distribution. The Company’s liability terminates entirely upon the physical delivery of the compiled mail pieces to the United States Postal Service (USPS) or any secondary private postal drop facility. The Company offers zero warranties and holds absolutely no liability for delivery failures, localized delays, non-delivery, or lost mail units caused by the performance, operations, or administrative actions of the USPS.

11. Production Methods, Facilities, and Subcontracting/Outsourcing Rights

The Company operates as a premium commercial business-to-business production and print management facility. The Client expressly acknowledges, understands, and agrees that the Company retains the absolute, unrestricted, and exclusive right to determine the manufacturing methods, equipment configurations, and production locations for any order placed.

• Right to Outsource: The Company reserves the absolute right to fulfill any order, or any component of an order (including printing, binding, custom finishing, and packaging), utilizing its own localized machinery or by outsourcing, subcontracting, or brokering the work to any third-party trade partner, wholesale manufacturer, or external vendor of its choosing, without providing prior notice to the Client.

• Waiver of Location/Facility Claims: The Client agrees that the specific production facility, geographic location of manufacturing, or specific corporate identity of the machine operator is completely immaterial to the contractual validity of the sale. The discovery, disclosure, or inference that an order was manufactured, printed, or finished by a third-party vendor or an external facility rather than directly on the Company’s immediate premises shall not constitute a breach of contract, fraud, misrepresentation, or a defect in performance.

• Indemnification Against Facility Disputes: The Client completely waives any and all rights to cancel an order, reject a delivery, demand a refund, withhold payment, or initiate any administrative, civil, or legal action against Right Business Management LLC, Digital City Printing, or its partners based in whole or in part upon the utilization of outsourced trade vendors or secondary production facilities.

12. Prohibition of Unauthorized Chargebacks and Payment Disputes

By executing an order with the Company, the Client enters a formal commercial credit agreement and expressly covenants not to initiate any credit card chargebacks, payment reversals, or formal transaction disputes with their issuing financial institution or payment processor without first exhausting the mandatory Claim Submission Protocols defined in Section 5. Any chargeback initiated by the Client in violation of this provision, or for reasons explicitly excluded by this Policy (including but not limited to file setup errors, unapproved colors, carrier transit delays, or third-party manufacturing disclosures), shall constitute a material breach of contract. In such events, the Company reserves the absolute right to pursue immediate collection actions, civil litigation, and reports to commercial credit bureaus, and shall be contractually entitled to recover the full disputed balance plus interest at the maximum statutory rate, collection agency fees, and all reasonable attorneys’ fees incurred during recovery.

13. Absolute Limitation of Liability and Exclusion of Consequential Damages

IN NO EVENT SHALL RIGHT BUSINESS MANAGEMENT LLC (DOING BUSINESS AS DIGITAL CITY PRINTING), ITS CORPORATE OFFICERS, DIRECTORS, MANAGING PARTNERS, EMPLOYEES, AFFILIATES, SUBCONTRACTORS, OR TRADE VENDORS BE LIABLE TO THE CLIENT OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR RELATED TO, THE CUSTOM MANUFACTURING AND PRINTING SERVICES PROVIDED.

THIS COMPREHENSIVE EXCLUSION APPLIES WITHOUT LIMITATION TO LOST PROFITS, LOSS OF CORPORATE REVENUE, MISSED TRADE SHOW OR MARKETING DEADLINES, LOSS OF BUSINESS OPPORTUNITY, INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS, DISTRUPTION OF CAMPAIGNS, OR DAMAGE TO BUSINESS REPUTATION, REGARDLESS OF THE LEGAL THEORY ASSERTED (BREACH OF CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), AND EVEN IF THE COMPANY HAS BEEN EXPLICITLY ADVISED OF THE POTENTIAL FOR SUCH DAMAGES. THE COMPANY’S MAXIMUM, AGGREGATE, AND CUMULATIVE LIABILITY FOR ANY VALIDATED BREACH OR DEFECT SHALL BE ABSOLUTELY LIMITED TO THE NET PURCHASE PRICE ACTUALLY PAID BY THE CLIENT TO THE COMPANY FOR THE SPECIFIC PIECE OF PRINTED MATERIAL CIVILLY DISPUTED.

14. Force Majeure and Supply Chain Disruptions

The Company shall be completely released from any liability for failure, delay, or non-performance of its obligations under this Policy if such event arises from circumstances entirely beyond its reasonable control. Force Majeure events include, but are not limited to: Acts of God, severe weather, regional blackouts, catastrophic equipment or mechanical press failure, rolling power grid disruptions, labor strikes, lockouts, material shortages, sudden supply chain failures, paper mill allocations, localized or global pandemics, civil unrest, acts of terrorism, war, or unexpected governmental decrees, regulations, or embargoes.

15. Governing Law, Mandated Jurisdiction, and Venue Selection

This Policy, the corporate commercial relations established hereby, and any subsequent disputes, claims, or litigation arising from or relating to the services executed by the Company shall be governed by, interpreted, and construed strictly in accordance with the substantive laws of the State of New York, without giving effect to any principles of conflicts of law or choice of law rules.

The Client explicitly, unreservedly, and irrevocably consents and submits to the exclusive personal jurisdiction and exclusive venue of the state and federal courts located within New York County, New York (Manhattan). The Client waives any objections based on forum non conveniens or improper venue, and agrees that any legal action must be filed and maintained exclusively within said courts.