Digital City Printing: Terms of Sale, Return, and Refund Policy

Effective Date: Jan 12, 2026

1. Preamble, Ownership, and Acceptance of Terms

This Terms of Sale, Return, and Refund Policy (the “Policy”) constitutes a legally binding agreement between Right Business Management LLC, owning and operating under the trade name Digital City Printing (hereinafter collectively referred to as the “Company,” “we,” “us,” or “our”), and the purchasing party (“Client,” “you,” or “your”). By placing an order with the Company, the Client expressly acknowledges, understands, and agrees to be bound by all terms, conditions, and limitations of liability set forth herein.

2. Custom Manufacturing and General Return Policy

All products produced by the Company are completely custom-manufactured according to the specific instructions, dimensions, and digital artwork provided by the Client. As such, standard retail return policies are strictly inapplicable. The Company does not offer returns, refunds, or exchanges for “buyer’s remorse,” change of mind, or orders that are no longer needed after production has commenced.

3. Proofing and Client Liability

3.1. Proof Approval

The Company provides digital or physical proofs prior to production. Upon explicit or implied approval of a proof by the Client, the Client assumes full and total liability for all content contained therein.

3.2. Excluded Defects

The Company shall bear no responsibility, nor issue refunds or reprints, for any errors present in the Client-approved proof. This includes, but is not limited to: spelling, grammar, punctuation, typographic errors, incorrect phone numbers or addresses, missing fonts, low-resolution or pixelated imagery, incorrect bleed setups, improper crop marks, folding errors due to file setup, and transparency or overprint issues originating from the Client’s provided files.

4. Color Matching and Tolerances

4.1. Inherent Variations

Due to the fundamental differences between screen calibration (RGB) and commercial printing presses (CMYK), as well as variations in paper stocks and coatings, the Company cannot and does not guarantee 100% exact color matching.

4.2. Hard-Copy Proofs

Unless the Client has explicitly ordered, paid for, and approved a physical hard-copy proof prior to the full production run, minor color shifts, contrast differences, and density variations falling within industry-standard commercial printing tolerances shall not constitute a manufacturing defect and are strictly ineligible for refund, reprint, or dispute.

5. Claim Submission and Deadlines

5.1. 24-Hour Notification Window

In the event the Client receives a product containing a verifiable manufacturing defect (e.g., severe ink smudging, incorrect trimming, or omission of requested finishes), the Client must formally notify the Company’s Customer Service Department within twenty-four (24) hours of the documented delivery or pickup time.

5.2. Waiver of Claim

Failure to issue a formal notification within the strict 24-hour timeframe shall constitute total and irreversible acceptance of the goods by the Client. Upon expiration of this 24-hour window, the Company is released from all liability, and no claims for defects, refunds, or reprints shall be entertained.

6. Inspection, Remediation, and Refund Limitations

6.1. Evidence and Inspection

Upon filing a timely claim, the Client must submit clear digital photographs demonstrating the defect. The Company reserves the exclusive right to require the physical return of the entire defective order in its original packaging within five to seven (5-7) business days. The Client shall bear the cost of return shipping unless expressly authorized in writing by Company management.

6.2. Resolution Timeline

The Company shall review submitted evidence within three to five (3-5) business days to determine the validity of the claim.

6.3. Limitation of Remedy

In the event a claim is validated, the Company’s sole obligation shall be to either (a) reprint the defective portion of the order, or (b) issue a prorated or full refund. The resolution choice remains at the sole discretion of the Company. Under no circumstances shall a refund or reprint exceed the original quantity ordered or the original dollar amount paid by the Client for the specific item in question. A full refund requires the return of 100% of the printed materials to the Company.

7. Order Cancellation and Modification

7.1. Pre-Production

Orders may only be canceled for a full refund prior to the commencement of active production and prior to the Client’s final proof approval.

7.2. Active Production

Once an order has entered the production phase (defined as the ripping of digital files, burning of plates, allocation of paper, or initiation of printing), the order becomes strictly non-cancelable and non-refundable, as labor and raw materials have been irretrievably consumed.

8. Over-Runs and Under-Runs

As is standard practice in the commercial printing industry, all orders are subject to a ten percent (10%) over-run or under-run tolerance. The Company will bill the Client only for the exact quantity delivered within this tolerance. Shortages falling within this 10% threshold do not constitute a breach of contract and do not entitle the Client to a reprint; however, a prorated refund for the missing quantity will be issued.

9. Shipping, Deliveries, and Risk of Loss

9.1. Transfer of Risk

The risk of loss and title for all printed materials pass to the Client upon the Company’s delivery of the goods to the carrier (e.g., UPS, FedEx, USPS, or private courier).

9.2. Carrier Delays

The Company shall not be held liable for any transit delays, damages, or losses caused by third-party shipping carriers. Initial shipping and handling fees are non-refundable.

10. Direct Mail and Postage Services

For orders involving direct mailing services, all postage fees are strictly non-refundable under any circumstances once the approved mail pieces have been delivered to the United States Postal Service (USPS) or any other mailing facility. The Company holds no liability for delivery failures, delays, or lost mail caused by the USPS.

11. Credit Card Chargebacks and Payment Disputes

By agreeing to this Policy, the Client expressly agrees not to initiate any credit card chargebacks or payment disputes with their financial institution prior to exhausting the claim submission process outlined in Section 5. Any chargeback filed in violation of this Policy, or for reasons excluded by this Policy (e.g., file errors, late claims, color variations), shall be considered a breach of contract, and the Company reserves the right to pursue collections and legal remedies to recover the disputed funds, including reasonable attorneys’ fees.

12. Limitation of Liability and Consequential Damages

IN NO EVENT SHALL RIGHT BUSINESS MANAGEMENT LLC, DOING BUSINESS AS DIGITAL CITY PRINTING, ITS PARTNERS, DIRECTORS, OR EMPLOYEES BE LIABLE TO THE CLIENT OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO THE PRINTING SERVICES PROVIDED. THIS INCLUDES, BUT IS NOT LIMITED TO, LOST PROFITS, LOST REVENUE, MISSED EVENT DEADLINES, LOSS OF BUSINESS OPPORTUNITY, OR LOSS OF REPUTATION, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY’S MAXIMUM AGGREGATE LIABILITY SHALL BE STRICTLY LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE DEFECTIVE PRINTED PRODUCT.

13. Force Majeure

The Company shall not be liable for any failure to perform its obligations under this Policy if such failure results from circumstances beyond its reasonable control, including but not limited to: Acts of God, severe weather, natural disasters, strikes or labor disputes, equipment failures, power outages, material shortages, supply chain disruptions, or governmental actions.

14. Governing Law and Jurisdiction

This Policy, and any disputes arising from or relating to the services provided by the Company, shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. The Client consents to the exclusive jurisdiction and venue of the state and federal courts located within New York County, New York.