Legal Disclosure & Privacy Policy

Digital City Printing Terms and Conditions of Service

Welcome to Digital City Printing. These Terms and Conditions govern the contractual relationship between Digital City Printing (referred to as “DCP,” “we,” “us,” or “our”) and the client (referred to as “Client” or “you”) concerning the provision of printing services, products, and website usage. By placing an order or using our services, you agree to be bound by these terms.

1. Financial Terms and Payment

1.1 Accepted Payment Methods

We accept major credit cards, including MasterCard, Visa, Discover, and American Express, as well as company checks.

1.2 Corporate Account Terms

Net 30 payment terms may be extended to corporate accounts pending the successful review and approval of a formal credit application.

1.3 Quotation Validity

All quoted prices for printing services and products are valid for a period of thirty (30) calendar days from the date the quotation is issued.

1.4 Payment Due Date

Unless otherwise specified, payment is due net cash within the number of calendar days stated on the invoice.

1.5 Taxes

The Client is solely responsible for all taxes and assessments applied to the invoice dollar amount. Tax exemption will only be granted if the Client provides a valid Exemption Certificate or other official proof of exemption accompanying the original purchase order. If, after payment, additional tax is legally determined to be due, the Client must promptly remit the required taxes to the taxing authority or reimburse DCP for any additional taxes paid.

1.6 Claims and Liens

For the security of any amount due, DCP reserves the right to exercise a lien on, and retain possession of, all Client property in our possession. This right applies even if credit has been extended. If full payment is not received, the Client shall be liable for all collection costs incurred by DCP.

2. Intellectual Property, Indemnification, and Warranties

2.1 Copyright Policy and Client Warranties

The Client warrants that the work submitted for printing is not protected by third-party copyright. The Client acknowledges applicable copyright law and warrants that no copyright notice has been removed or obscured from any material used for reproduction.

Indemnification for Copyright and Rights Infringement: The Client agrees to fully indemnify, defend, and hold DCP harmless from all liability, damages, and attorney fees incurred in any legal action connected with copyright infringement, libel, scandal, or violations of personal or economic rights related to the work produced or provided. This defense obligation remains in effect regardless of responsibility for negligence, provided DCP promptly notifies the Client of the action and affords reasonable time for defense.

2.2 Rights of Refusal

DCP reserves the sole discretion to refuse to print any material deemed illegal, libelous, scandalous, improper, or infringing upon copyright law.

2.3 Indemnification for Economic Loss

The Client agrees to protect and indemnify DCP from any potential economic loss and/or harmful consequences that may arise in connection with the work performed.

3. File and Material Submission

3.1 Electronic Manuscript or Image Responsibility

The Client is solely responsible for maintaining an original, archival copy of any furnished electronic files or media.

DCP accepts no responsibility for accidental damage to client-supplied media or for the accuracy of furnished input. DCP makes no commitments regarding its ability to work with client-supplied digital files until a full technical assessment is completed.

Any additional translating, editing, programming, or rework required to utilize client-supplied files may incur supplementary charges payable by the Client.

3.2 Client’s Property and Insurance

DCP will maintain fire and extended coverage insurance on Client property while it is in DCP’s possession. Liability for this property cannot exceed the amount recoverable from our insurance policy. Additional insurance coverage is available upon written request by the Client and payment of the corresponding premium to DCP prior to the transfer of goods.

4. Proofing and Production Standards

4.1 Pre-press Proofs and Approval

Upon request, DCP will submit pre-press proofs for the Client’s review. The Client must return the master set of proofs marked with one of the following and signed: ‘OK’, ‘OK With Corrections’, or ‘Revised Proof Required’.

DCP will not be held responsible for unnoticed production errors if:

The Client did not request a proof.
The Client signed the proof as ‘OK’ or ‘OK With Corrections’.
Changes or corrections were requested orally (must be submitted in writing).

4.2 Color Proofing and Variation

Color proofs are intended only to approximate the final printed appearance. Due to inherent differences in equipment, paper stocks, inks, and operating conditions between color proofing systems and production pressroom operations, a reasonable variation in color between the color proofs and the final job is expected and unavoidable. When such variation occurs, it is deemed acceptable performance, and the approved proof will serve as the contractual benchmark between the Client and DCP.

5. Claims, Limitations of Liability, and Returns

5.1 Claims for Defects, Damages, or Shortages

Claims for defects, damages, or shortages must be submitted by the Client in writing no later than five (5) calendar daysafter delivery. Failure to submit a claim within this period signifies mutual understanding and acceptance by both parties that the job has been accepted and fully satisfied all terms, conditions, and specifications.

5.2 Limitation of Liability

DCP’s maximum liability for any defects, damages, or shortages will be limited strictly to the quoted selling price of the defective goods. No further charges for special, incidental, or consequential damages will be considered.

5.3 Return and Refund Policy

DCP stands behind the quality of its work. If you are unsatisfied, contact our Customer Service Department immediately.

Claim Submission: If a product is deemed defective or unsatisfactory, the Client must contact Customer Service within twenty-four (24) hours of receipt.
Inspection Requirements: The Client may be required to submit photos or return the entire product in its original packaging to DCP within 5-7 business days of receipt. Failure to contact us within the initial 24-hour timeframe assumes the order is satisfactory, and DCP is not liable.
Resolution: DCP will have 3-5 business days to determine the appropriate course of action (reprint or refund). The Client will be contacted within 48 hours to inform them of our intentions.
Reproduction/Refund Limits: Refunds and reprint requests are evaluated on a case-by-case basis. Product refunds or reprints shall not exceed the quantity or dollar amount of the original order as paid by the customer. A full refund requires the return of all printed materials.
Shipping and Handling: Refunds on shipping and handling will be determined on a case-by-case basis. There are no refunds on postage once the approved mail piece has been delivered to the post office.

5.4 Circumstances Not Covered by Guarantee

The guarantee does not cover errors beyond DCP’s control, including:

File Errors: Design, spelling, punctuation, grammar, inferior quality, or low-resolution issues introduced by the Client in the submitted artwork/file.
Proofing Errors: Errors identified after the Client has approved the proof and the job has been printed.
Scheduling Delays: Delays resulting from the Client failing to meet an agreed-upon file submission timeframe.
Material Choice: Errors in the customer’s selection of materials (e.g., type, weight, or quality of paper).
Shipping Issues: Delays in contracted third-party shipping services (e.g., UPS, FedEx) or damages incurred while in transit.

6. Website Usage and Legal Disclaimer

6.1 Privacy Policy

DCP is committed to client confidentiality. Our complete policies regarding data collection, usage, and security are fully detailed in our dedicated Privacy Policy document, which is incorporated into these terms by reference.

6.2 Website Registration and Orders

To utilize all aspects of the website, users may be required to complete a registration form, providing necessary contact and financial information (for orders). This information is used for service contact, order fulfillment, and credit card authorization.

6.3 Cookies and Log Files

We use persistent cookies to individually identify users, associate files with orders, and enable the shopping cart functionality. Our site cannot be fully utilized with cookies disabled. Like most servers, we utilize log files to analyze trends, administer the site, and gather broad demographic information. This data is not tied to personally identifiable information.

6.4 Legal Disclaimer

We strive to preserve user privacy; however, we may disclose personal information when required by law to comply with a current judicial proceeding, court order, or legal process, based on a good-faith belief that such action is necessary.

DISCLAIMER OF WARRANTIES: The information provided on or through this site is provided “AS-IS,” and “AS AVAILABLE.” ALL WARRANTIES, EXPRESS OR IMPLIED, ARE EXPRESSLY DISCLAIMED (INCLUDING, BUT NOT LIMITED TO, THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). DCP is not liable for any indirect, special, incidental, or consequential damages.

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