Digital City Printing Privacy Policy and SMS Terms & Conditions

This comprehensive policy outlines the data collection, usage, security, and disclosure practices for Digital City Printing, accessible at https://www.digitalcityprinting.com. This policy applies to information collected via our website and through SMS (text message) communications.

1. Information Collection and Use

Digital City Printing is the sole owner of the information collected on this website and through SMS. We only collect data that you voluntarily and directly provide to us via email, submission forms, or SMS communication.

Purpose of Data Collection:

The information we collect is used exclusively to:

  • Respond to your specific inquiries and communication.
  • Fulfill and process your requests, quotes, or orders.
  • Provide necessary customer support and service.
  • Inform you about specials, new products, services, or updates to this policy, unless you opt-out of such communications.

Data Sharing and Disclosure:

We uphold a strict policy regarding the disclosure of your personal information:

  • We will never sell or rent your personal information, including SMS contact information or content data, to any third party.
  • We will not share your information with any third party outside of our company, except as necessary to fulfill your request or order (e.g., shipping a product) or as legally required (e.g., subpoena).
  • Crucially, Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

2. Your Control Over Your Information

You maintain complete control over the data we hold about you. At any time, you have the right to opt out of future contact from us.

You may also contact us using the information in the Contact Us section to:

  • Review and verify what specific data we possess about you.
  • Request the correction or amendment of any inaccurate data.
  • Request the permanent deletion of any data we have collected about you.
  • Express any concerns regarding our use or handling of your data.

3. Data Security and Retention

Data Security:

We are committed to protecting your information. We employ industry-standard security measures to safeguard your personally identifiable data, including SMS data, from unauthorized access, disclosure, alteration, or destruction. Access to your personal data is strictly restricted to employees who require the information to perform specific, necessary job functions (e.g., billing, customer service, or order fulfillment). This data is stored in a secure, controlled environment.

Data Retention:

We will retain your data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. Once your data is no longer needed for these established purposes, we will ensure it is securely and permanently deleted.

4. SMS Terms & Conditions

By opting into SMS communication with Digital City Printing, you agree to the following terms and conditions:

SMS Consent and Privacy:

The phone numbers and associated information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Digital City Printing, you may receive messages related to:

  • Order and Quote Updates: Notifications regarding the status of your print orders or quotes.
  • Customer Service: Direct replies to your support inquiries.

Example: “Your order #[12345] is complete and ready for pickup at 123 Print St. Reply STOP to opt out of SMS messaging from Digital City Printing at any time.”

Message Frequency:

Message frequency may vary depending on the communication type. You may receive up to 2 SMS messages per weekregarding your order or account status.

Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on your mobile carrier’s specific pricing plan. Digital City Printing is not responsible for any charges incurred from your mobile carrier.

Opt-In Method:

You may opt-in to receive SMS messages from Digital City Printing by submitting an online form with the SMS consent box checked.

Opt-Out Method:

You can opt-out of receiving SMS messages at any time.

  • To do so, simply reply “STOP” to any SMS message you receive.
  • Alternatively, you can contact us directly via the contact information below to request removal from our messaging list.

Help and Assistance:

If you require assistance or are experiencing any issues with the messaging service, you can reply with the keyword “HELP” or contact us directly using the information provided below.

5. Changes to This Privacy Policy

Digital City Printing reserves the right to update or modify this Privacy Policy and the SMS Terms & Conditions at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, our SMS Terms & Conditions, or our privacy practices, please contact us immediately: